Sets out complaint and reporting channels, acceptance and handling deadlines, and the grading of and penalties for violations.
Users may submit complaints and reports through Platform customer service, the designated email address or in writing. General matters are answered within five business days of receipt; transactional disputes follow the Dispute Resolution Rules.
Violations are graded as reminders, general violations and serious violations. A reminder is a written notice requiring rectification; general violations may lead to restricted functions, content removal or suspension of service; serious violations may lead to account termination, blacklisting and legal action.
A User disputing a decision may appeal within ten business days of notice; the Platform will re-examine and reply within ten business days. Enforcement of the original decision is not suspended during re-examination.
"Platform" means the website, applications, interfaces and all related services provided by the operator; "User" means any natural person, legal person or unincorporated organization that accesses or uses the Services; "Services" means all products and business publicly offered and orderable on the Platform.
Terms such as "matched pair", "resource package", "data package", "membership benefit" and "information report" shall have the scope and quantities stated on the corresponding pages of the Platform.
The User undertakes not to use the Platform for anything unlawful, contrary to public order and good morals, or infringing the lawful rights of third parties, including without limitation publishing false information, forging qualifications, infringing intellectual property, commercial bribery, money laundering or sanctions evasion.
The User shall not interfere with or disrupt the normal operation of the Platform, shall not scrape, copy or resell Platform data beyond the scope authorized, and shall not use Platform data for any unlawful purpose or any purpose conflicting with the lawful rights of third parties.
The User shall have the legal capacity appropriate to the transactions concerned. A User acting for a legal person or unincorporated organization warrants that it is duly authorized and is responsible for all acts of that entity.
The User shall provide true, accurate, complete and valid identity and entity information and shall update it promptly upon change. The User bears the consequences of untrue, outdated or incomplete information; the Platform may verify information and refuse or suspend the Services accordingly.
This Agreement remains in force from its effective date until the parties’ rights and obligations are fully performed or it is terminated in accordance with its terms. Membership and subscription services run from the start and end dates stated in the order; rights automatically end if not renewed on expiry.
The Platform may suspend or terminate the Services without liability in any of the following cases: material breach by the User of this Agreement or Platform rules; provision of false information or fraudulent conduct; request by a competent authority; or termination, bankruptcy or liquidation of the User.
Termination does not affect rights and obligations accrued before termination, nor the survival of confidentiality, intellectual property ownership, limitation of liability and dispute resolution provisions.
The Platform may send notices to the User via on-site messages, the order page, email, SMS or other means it deems appropriate. A notice is deemed served when sent to the contact details provided at registration or order, or subsequently updated by the User.
The User shall keep its contact details true, valid and up to date. Failure to receive a notice due to incorrect, invalid or un-updated contact details constitutes valid service, and the User bears the consequences.
Where direct loss to the User is caused by the Platform’s own fault, the Platform’s liability is limited to the fees the User has actually paid for the matter in dispute. The Platform is not liable for indirect or consequential loss such as lost profits, lost opportunities or data replacement costs.
The User shall indemnify and hold harmless the Platform and its affiliates against claims, penalties or losses arising from the User’s breach of law, this Agreement or Platform rules, or its infringement of third-party rights.
The formation, validity, interpretation, performance and dispute resolution of this Agreement are governed by the laws of the People’s Republic of China (excluding its conflict-of-law rules and the laws of Hong Kong, Macao and Taiwan, China).
Disputes arising from this Agreement shall first be resolved through friendly negotiation; failing that, either party may bring an action before the competent people’s court at the place where the Platform operator is domiciled. During dispute resolution, the parties shall continue to perform the provisions unaffected by the dispute.
The Chinese version of this Agreement prevails, with the English version as a reference translation. Other language versions are provided solely for convenience and do not vary the Chinese version.
In case of ambiguity, omission or conflict between the Chinese version and any other language version, the Chinese version prevails; translation errors in any language do not affect the validity of the Chinese version.