Sets out the scope of accepted disputes, handling deadlines, burden of proof and the effect of decisions.
The Platform accepts disputes directly related to Platform services, including objections to matching introduction results, data transmission and delivery, billing and settlement, and membership benefits.
The Platform has no obligation to handle physical transactions between Users (such as quality, quantity, delivery and payment) and will only, where both parties agree, provide the introduction and communication records retained by the Platform as supporting material.
The Platform organises verification and issues a handling recommendation within ten business days of receiving complete materials; in complex cases this may be extended by ten business days with notice to both parties.
The claiming party bears the burden of proving its claim. Order records, payment reconciliation records, delivery token logs, on-site communications and email records retained by the Platform may serve as a basis for establishing facts.
The Platform’s recommendation is delivered to the parties in writing or electronically. If accepted, the parties perform accordingly; if not, they may resolve the matter through the dispute resolution method agreed in the Platform Terms of Service.
During dispute handling, provision of and payment for the undisputed parts of the services continue unaffected.
"Platform" means the website, applications, interfaces and all related services provided by the operator; "User" means any natural person, legal person or unincorporated organization that accesses or uses the Services; "Services" means all products and business publicly offered and orderable on the Platform.
Terms such as "matched pair", "resource package", "data package", "membership benefit" and "information report" shall have the scope and quantities stated on the corresponding pages of the Platform.
By browsing, registering, placing an order, making a payment, calling an interface or otherwise using the Services, the User is deemed to have fully read, understood and agreed to this Agreement and the related rules published on the Platform. Those who do not agree shall immediately stop using the Services.
This Agreement takes effect on the date the User first uses the Services and remains in force until the account is closed or the Platform terminates the Services in accordance with this Agreement. The Platform may update this Agreement in line with business and legal requirements; updates take effect upon publication.
The User undertakes not to use the Platform for anything unlawful, contrary to public order and good morals, or infringing the lawful rights of third parties, including without limitation publishing false information, forging qualifications, infringing intellectual property, commercial bribery, money laundering or sanctions evasion.
The User shall not interfere with or disrupt the normal operation of the Platform, shall not scrape, copy or resell Platform data beyond the scope authorized, and shall not use Platform data for any unlawful purpose or any purpose conflicting with the lawful rights of third parties.
Data products are delivered by a one-time download token, exclusive link or encrypted delivery package generated by the Platform. Tokens and links are for the ordering entity only and may not be sublicensed, resold or publicly disclosed.
Delivery completion constitutes acceptance. The User shall raise any written objection within five business days of receipt; failure to do so constitutes acceptance of the delivery as conforming. Inability to read the deliverables caused by the User’s own devices, network or environment does not constitute a delivery defect.
Where direct loss to the User is caused by the Platform’s own fault, the Platform’s liability is limited to the fees the User has actually paid for the matter in dispute. The Platform is not liable for indirect or consequential loss such as lost profits, lost opportunities or data replacement costs.
The User shall indemnify and hold harmless the Platform and its affiliates against claims, penalties or losses arising from the User’s breach of law, this Agreement or Platform rules, or its infringement of third-party rights.
The Platform may send notices to the User via on-site messages, the order page, email, SMS or other means it deems appropriate. A notice is deemed served when sent to the contact details provided at registration or order, or subsequently updated by the User.
The User shall keep its contact details true, valid and up to date. Failure to receive a notice due to incorrect, invalid or un-updated contact details constitutes valid service, and the User bears the consequences.
This Agreement remains in force from its effective date until the parties’ rights and obligations are fully performed or it is terminated in accordance with its terms. Membership and subscription services run from the start and end dates stated in the order; rights automatically end if not renewed on expiry.
The Platform may suspend or terminate the Services without liability in any of the following cases: material breach by the User of this Agreement or Platform rules; provision of false information or fraudulent conduct; request by a competent authority; or termination, bankruptcy or liquidation of the User.
Termination does not affect rights and obligations accrued before termination, nor the survival of confidentiality, intellectual property ownership, limitation of liability and dispute resolution provisions.
The formation, validity, interpretation, performance and dispute resolution of this Agreement are governed by the laws of the People’s Republic of China (excluding its conflict-of-law rules and the laws of Hong Kong, Macao and Taiwan, China).
Disputes arising from this Agreement shall first be resolved through friendly negotiation; failing that, either party may bring an action before the competent people’s court at the place where the Platform operator is domiciled. During dispute resolution, the parties shall continue to perform the provisions unaffected by the dispute.
The Chinese version of this Agreement prevails, with the English version as a reference translation. Other language versions are provided solely for convenience and do not vary the Chinese version.
In case of ambiguity, omission or conflict between the Chinese version and any other language version, the Chinese version prevails; translation errors in any language do not affect the validity of the Chinese version.
This Agreement, together with the rules published on the Platform and the terms stated on the order page, constitutes the entire agreement between the parties on the matters concerned and supersedes all prior oral or written communications on those matters.
If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the parties shall replace it with a lawful provision closest to the original intent. The User may not assign its rights or obligations without the Platform’s written consent; the Platform may assign them to an affiliate in accordance with law.
No failure or delay by a party in exercising any right under this Agreement constitutes a waiver of that right.